Frequently Asked Questions
Everything you need to know about our modern home collection.
What is the standard shipping lead time?
For in-stock items, orders typically ship within 5-10 business days. Custom or made-to-order pieces may take between 12-16 weeks depending on the material selection and artisan availability.
Do you offer white glove delivery services?
Yes, we offer premium white glove delivery for most Canadian metropolitan areas. This service includes room-of-choice placement, professional assembly, and removal of all packaging materials.
What is your return policy for furniture?
We offer a 30-day return policy on most items in their original packaging. Please note that a restocking fee may apply, and custom-made or final sale items are not eligible for return.
How can I request fabric or material swatches?
You can order up to six complimentary swatches through our website to help you visualize the texture and color of our premium leathers and fabrics in your own space.
What kind of warranty comes with my purchase?
Rove Concepts provides a limited manufacturer's warranty that covers defects in materials and workmanship for a period of one year from the date of delivery.
Can I track my order status online?
Once your order has been processed, you will receive a tracking number via email. You can also log into your account on our website to view real-time updates on your shipment's progress.